PERFECT KILTS – Exchange and Return Policies:
- Exchange Policy:
We at PERFECT KILTS strive to ensure your satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, we offer an exchange policy to address your concerns.
Eligibility for Exchange: To be eligible for an exchange, items must be in their original condition, unused, and with all tags and packaging intact. We gladly accept exchanges for items with incorrect size or color; however, engraved or custom-made products cannot be exchanged or refunded unless a manufacturer’s defect is identified.
Exchange Procedure:
One of the best way to process your exchange procedure is to purchase the replacement items in a new order and then return the unsuitable items for a refund.
Secondly, you can send the item back to us for an exchange and we will deliver the replaced item for you after receiving your returned item back.
To initiate an exchange, please get in touch with our customer support at info@perfectkilts.com. Provide your order details, the reason for the exchange, and any relevant information. Our team will guide you through the process.
Timeframe for Exchange: Customers must initiate the exchange process within 15 days from the date of receiving the order.
Shipping for Exchanges: Customers are responsible for the shipping costs of returning the item for exchange. 20% restocking fee and shipping charges are charged on return for a replacement. - Return Policy:
We understand that circumstances may arise where a return is necessary. Our return policy is designed to accommodate such situations.
Eligibility for Return: Returns are accepted for items in their original condition, unused, and with all tags and packaging intact.
Timeframe for Returns: Customers must initiate the return process within 15 days from the date of receiving the order.
Return Procedure: To initiate a return, please get in touch with our customer support at info@perfectkilts.com. Provide your order details, the reason for the return, and any relevant information. Our team will guide you through the process.
Refund Process: Refunds will be processed within 15 working days after receiving and inspecting the returned item. The refund will be issued to the original payment method.
Shipping for Returns: Customers are responsible for the shipping costs associated with returning the item for a refund. - Contact Information:
For any inquiries or assistance regarding exchanges and returns, please contact our customer support:
Email: info@perfectkilts.com
Please ensure to review our full Terms and Conditions, including Exchange and Return Policies, on our website.